Privacy Policy

Privacy Policy

This Privacy Policy explains how Tailor's Touch handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services in Singapore. It applies to website visitors, prospective customers, and customers who contact us or engage us for project work.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may collect identification and contact details, project information, garment and material details, measurement and fitting notes, booking and communication records, payment-related information, and technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also record condition, construction, fabric, and design details needed to review the work.

The categories of data collected depend on the inquiry, booking, or project stage.
02 · Sources

How We Collect Data

We receive personal data directly from you when you submit an inquiry, request a consultation, book a visit, communicate with us, or provide garments and materials for assessment. We may also collect limited technical information automatically when you use the website, and we may record information created during the course of a project, such as assessment notes, quote details, approval records, and collection status.

Information is gathered from direct submissions, workshop interactions, and site use.
03 · Cookies

Types of Cookies

Our website may use session cookies, which expire when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may support core site operation, remember basic preferences, and help us understand how the site is used so we can maintain and improve it.

We use cookies only for practical site functions and basic analytics where enabled.
04 · Controls

Cookie Controls

You may manage cookies through your browser controls, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some site functions may not operate as intended, including form handling and preference storage.

Browser settings can be used to limit or delete cookies, subject to device and browser features.
Purpose of use

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations, record approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain customer records, operate and secure the website, and meet legal or accounting obligations. We may also use data to communicate about project progress, fit reviews, and related service matters.

Processing is limited to service delivery, administration, and compliance.
Third-party sharing

Sharing With Service Providers

We may share personal data with trusted service providers that support website hosting, communications, payment processing, record management, or other operational functions. We may also share information with professional advisers or delivery-related partners where needed to complete a project or manage a customer request. These parties are expected to use the data only for the services they provide to us.

Service providers receive only the information needed to perform their role.
Disclosure framework

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is otherwise necessary to protect our rights, customers, or operations. We may also share information to support fraud prevention, dispute handling, or recordkeeping obligations.

Legal disclosure is limited to what is necessary in the circumstances.
User Rights

Your Rights

Subject to legal limits, you may request access to personal data we hold about you, ask for correction of inaccurate information, and raise concerns about our handling of your data. Where a request cannot be fully granted, we will explain the reason where appropriate.

Available rights depend on the nature of the data and the applicable law.
Requests

How to Make a Request

To help us respond, please provide sufficient details about the data or interaction concerned. We may need to verify your identity before acting on a request, and we may decline or limit a request where the law allows or requires us to do so.

Requests may require enough information to verify identity and locate the relevant record.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer required, we will delete it, anonymise it, or otherwise handle it in a way that prevents further use, subject to any retention duty that applies.

Records are kept only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

When this policy is updated, the revised version will apply from the stated effective date. If a change is material, we may provide additional notice through the website or by another reasonable method linked to the affected service or communication channel.

We may revise this policy to reflect operational, legal, or technical changes.
Privacy Contact

Contact for Privacy Matters

Privacy email
sales@rayladderhotel.click
Telephone
+65 8101 3435
Mailing address
93A, Jalan Dua, Singapore, SG
Privacy enquiries
Contact Page

Use the contact details below for questions about this policy or our handling of personal data.